Humble Crew - FAQs
GENERAL QUESTIONS
WHAT IS YOUR RETURN POLICY?
Please review the Refund Policy page on our website for more details. We will honor a return 30 days from purchase on our website. For purchases through other retailers such as Amazon and Walmart, please check their specific return policy.
WHAT IF A PART BREAKS OR IF I HAVE MISSING PARTS?
Please fill out a support request from, this can be found in the Support Request page under the Need Help? section
IS THERE A DISCOUNT FOR BULK PURCHASES?
We offer 15% off of a first-time purchase and also offer a business discount. We determine if we should offer a business discount on a case-by-case basis depending on the customer and the quantity. Please contact us at info@humblecrew.com.
WHAT IS THE WARRANTY POLICY?
We guarantee our products will be defect free for 90 days from the date of purchase.
PRODUCT QUESTIONS
CAN I PURCHASE REPLACEMENT BINS?
Yes, you can purchase additional bins from our retailers like Amazon or Walmart.
CAN I PURCHASE ADDITIONAL CHAIRS?
No, not at this time.
DO YOU PROVIDE LIDS FOR THE BINS?
No, not at this time.
CAN I CUSTOMIZE MY ORGANIZER/TABLE SET WITH OTHER COLOR BINS/CHAIRS?
No, but we offer a variety of colorways for our products.
DO YOU PROVIDE ANY TOUCH UP PAINT?
No, we do not.
ARE THERE COVERS FOR THE HARDWARE AVAILABLE?
No, because they are a choking hazard.
HOW SHOULD I CLEAN MY HUMBLE CREW PRODUCTS?
You should wipe your Humble Crew products clean with a damp cloth and wipe dry. Please do not use any harsh cleaning solutions as it will damage the any finishes.
CAN I USE POWER TOOLS TO ASSEMBLE HUMBLE CREW PRODUCTS?
Please note that using power tools can overtighten screws, strip the drilled holes, and make the connection points loose. We strongly recommend that you use only the tools included with the product.
CAN I USE HUMBLE CREW PRODUCTS OUTSIDE?
Unless otherwise specified, our products are not intended for outdoor exposure.
SAFETY QUESTIONS
DOES THE PAINT HUMBLE CREW USES CONTAIN LEAD?
Our products pass all lead testing under ASTM F963-17 standards. They do not contain lead.
ARE THE PLASTIC BINS BPA FREE?
Yes.
ARE HUMBLE CREW PRODUCTS CPC (CHILDREN PRODUCT CERTIFICATE) CERTIFIED?
Yes, our products are all CPC certified.
ARE YOUR PRODUCTS CARB COMPLIANT?
Yes.
DO HUMBLE CREW PRODUCTS CONTAIN FORMALDEHYDE?
Our products are tested to the highest standards for children's products in the U.S. They do not contain Formaldehyde.